We are experiencing some delivery delays due to COVID-19 but can assure you that our team and distribution partners are working hard to get your order to you as quickly as possible. You’ll receive a shipping notification once it’s on the way.
WHAT ARE YOUR SHIPPING COSTS?
$7 Standard Shipping
Delivery via Sendle
Delivery time: 3 - 10 business days after dispatch
$15 Express Shipping
Delivery via Australia Parcel Post
Delivery time: 1 - 2 business days after dispatch
HOW LONG DOES DISPATCH TAKE?
Orders placed by 10am will be shipped the same day. Orders placed after this will be processed and shipped the next business day.
I PURCHASED MULTIPLE ITEMS WILL THEY BE SHIPPED TOGETHER?
If all the items you ordered are showing as in stock on the website then they will ship together as one parcel.
DO YOU SHIP TO PO BOXES & PARCEL LOCKERS?
Yes we do.
WHAT ABOUT REFUNDS AND RETURNS
LUKA Wellness will replace any products that arrive damaged or incorrect. Refunds cannot be issued for change of mind or if product has been opened.
WILL YOU GIVE MY DETAILS TO THIRD PARTIES?
Absolutely not. Your information will never be passed on.
DO YOU SHIP INTERNATIONALLY?
Luka Wellness does ship internationally for the fee outlined at purchase.
WHAT PAYMENT METHODS DOES THE LUKA WELLNESS ACCEPT?
LUKA WELLNESS uses Shopify Payments through which you can purchase using Visa & Mastercard, Apple Pay and PayPal.